Usually, something must have happened to set off our alarm bells and we blocked your account (as a precaution). This can have different reasons e.g.
- Involvement in an accident without having contacted us afterwards (firstname.lastname@example.org),
- another person is driving with your account (third party use),
- problems with billing (e.g. expired credit card),
- Incorrect or outdated personal data (change of address after moving, new phone number etc.),
Non-compliance with the general terms and conditions.
The first step to solving the problem is in your mailbox (or even in the spam folder?!), because as soon as an account is blocked by us, we tell you the reason and the possible solutions. If our messages don't reach you or you have questions, contact our customer service. They are great and happy to help you!