Being unable to end your rental via the app could be caused by a number of things. Before ending your rental, make sure you have followed these steps:
- The moped is located within the boundaries of our area of operation.
- The moped is on the stand.
- Helmets, (Gloves) and, if applicable, keys are in the helmet box.
- The helmet box is closed (no straps etc. between contacts and box completely closed).
If you have followed the steps above and are still unable to end your rental, please contact our customer service. We will then manually terminate your rental.
