Damage is not a sensitive issue for us – scooters are a commodity and can get banged up from time to time. We just want to avoid a “That was already there”-mentality.
Minor cosmetic damage (smaller than a credit card) does not have to be reported. More severe cosmetic damage that does not affect vehicle safety can be reported via app – this includes scratches, graffiti and missing mobile phone holders.
For other damage, especially damage related to vehicle safety, please call our customer service immediately – e.g. broken fairing, missing mirrors or loose steering.
Call us by phone: +49 (0)30 220 124 40
Find out here how to report damage: How do I report a damage (before departure)?