It may from time to time occur that the moped's helmet box won’t unlock, even though you have started your rental in the app.
If you hear a loud clicking sound from the helmet box when starting your rental, then the helmet box is unlocked.
If not, then check the following:
- Make sure that the moped is not in pause mode.
- Make sure that you have actually started a rental.
- Try firmly pushing the red button in the event that a jammed part prevents the helmet box from opening.
Should the helmet box still not open, please contact our customer service.