Even if it’s just a minor accident and no damage is visible at first glance, you must report any accident to our customer service and can not continue your ride. The moped will then be deactivated and inspected by our service team.
In general, the following applies to every accident:
- Call our customer service and report the accident GER: + 49 030 2201 2440, AT: +43 720 8824 63
- In the event of damage caused to or by a third party: Call the police!
- Take photos of possible damage and/or the accident site.