What will change for me as a customer?
At first: not too much, but there is a lot to expect for this step, we will be able to offer you many more tailored solutions for your mobility needs.
Will emmy still be called emmy?
In the beginning yes, but over the next few months you will be seeing a lot more of the GoTo brand.
Will the mopeds still look like before?
In the beginning yes, but you will notice that there will be a co-branding on our mopeds.
Do I have to use a different app?
No, you can use our scooters as usual with the emmy app.
Will my account automatically be moved to the new company, or do I have to do anything?
There is nothing you need to do. You will see the changes appear gradually. We will inform you every step of the way.
Do I have any benefits from the new company?
A lot of them! With this step we will be able to offer additional modes of transportation for your everyday mobility needs.
Is my data still protected under European law?
Even though our mother company now is an Israeli entity the customer data is still stored completely in alignment with European data protection standards.
Are you planning to expand to new cities?
First things first: We will expand our fleet in the existing cities, but we are already looking at more cities where this model makes sense.