Unfortunately no, digital driver’s licenses (e.g. stored in an app on your smartphone) cannot be used to register with emmy at the moment.
What does this mean for you?
Please upload clear photos of the front and back of your valid driver’s license (card format) during registration. Make sure all details are visible and nothing is covered. Only then can we activate your account.
👉 Once your license is verified, you’re ready to hit the road!
Sign up & verify your driver's licence: Get the emmy App (iOS or Android), sign up (for a one time fee of 4.95€ and 4.95€ riding credit included, valid for 3 months) and verify your driver's license in the app. After your account has been verified – you're good to go!
Ride: It’s time to start your engine! Locate a nearby moped in the app, reserve it free of charge, and hit the road.
End rental: You can park the scooters anywhere within our business area in a public parking lot and end the rental via app.
You can easily register via App (iOS or Android). Simply enter your personal information and payment details (PayPal or credit card) and then have your driver's license verified via the app.
You will receive an email from us as soon as your account has been activated.
You must be at least 18 years of age and hold a valid (EU or EEA) class B driver’s license or a motorcycle driving licence (class A).
Unfortunately, we are currently unable to verify temporary, Non-EU and Non-EEA driver’s licenses. Once you have been issued an EU or EEA driver’s license, we look forward to hearing from you and activating your emmy account.
With a fully charged battery, you'll get around 100 km. Remember our rule of thumb:
1% battery = approx. 1 km range
Longer trips are totally fine – with emmy you can ride anywhere, even well outside our business area. The only rule: you can only end your ride within the emmy business area – unless you put your emmy into pause / park mode.
In plain terms: before you start a longer ride, check the battery and roughly calculate whether you can still get back. The 1% rule makes it easy: if the moped's at 60% and you want to ride 50 km, that's enough to go there and back.
Why does this matter?
If you get stranded outside the business area because the battery's dead, our service team has to pick up the moped. We'd then have to charge you for that and honestly: we'd rather not. A little planning saves you hassle and money. You'll find the exact fees in our pricing.
So: just check the battery in the app before you ride. You can always see the current battery level of your moped there:
In the emmy app, you can now choose between two credit packages: Mullet or Perm. Both give you more credit than you actually pay for. Here are the answers to all the questions you might have.
What are these credit packages exactly? Two packages, one principle: You pay once and get more ride credit back than you put in. Once your credit is used up or expired, you decide whether to top up again.
Which packages are available?
From business to party with the Mullet-Package: Pay 25 € and get 30 € in riding credit. Perfect for anyone who rides spontaneously and on the fly.
Stay in shape for even longer with the Perm-Package: Pay 80 € and get 100 € in riding credit. The all-in-one option for regular riders.
How do I buy a package? Open the app menu, tap "Wallet," then "Add funds". From there, just pick the style that suits you best.
Which rate does my credit apply to? The standard rate (no saver rates).
How long is my credit valid? The Mullet holds for 60 days. The Perm stays fresh for 80 days.
Will my credit renew automatically? Nope. Once your package is used up or expired, nothing happens automatically. You decide if and when to top up again.
What happens to leftover credit when my package expires? No style lasts forever: Any remaining credit will expire after 60 days (Mullet) or 80 days (Perm).
With the 24-hour pass, you can switch mopeds as often as you like. With all other tariffs, switching mopeds ends your rental and any remaining minutes and/or kilometers expire.
Is each rate tied to one scooter?
Yes!
In the standard rate (€0.36/min) and in all combined time-and-distance rates (30min & 5km, 1h & 10km, 2h & 15km), your rate is always linked to exactly one scooter.
If you end the rental or switch to another scooter, that rate ends, and any remaining minutes or kilometers cannot be transferred and will be lost.
Exception: 24-hour pass
With the 24-hour pass, you are more flexible.
Once activated, the pass is valid for 24 hours, even if you switch scooters during that time.
Within this period, you can unlock and park mopeds as often as you like without losing any of your remaining time.
Which rate or plan is right for you?
If you are planning a specific trip or just a few rides and do not need to switch mopeds, our standard rate or the combined time and distance rate is your best choice. Just tap on a vehicle in the map, click on "View rate plans" and choose your plan.
If you are out and about all day, want to change mopeds more often, or plan many short rides, the 24-hour pass is the better option. Just click on "emmy pass" in the app menu and activate the 24-hour pass.
Winter’s here, and we’ve got something to keep you warm!
This year you can experience cosy, warm rides on emmy mopeds! Our blankets ensure your legs stay comfortably warm. This winter 25/26 blankets are attached on all our mopeds in Berlin.
Putting on the winter blankets: simple steps
01. Mopeds with winterblankets are marked in the app with a beanie in the pin. The blanket is folded up into the footwell to stay dry from the rain. Grab the gloves from the helmet box to keep both your legs and your fingers warm while riding.
02. Unfold the blanket and sit on the seat of the moped as usual. If the seat's wet, there's a microfiber cloth in the helmet box to dry it off.
03. Pull the blanket over your legs.
04. You can simply stretch your legs out to the sides of the blanket at the traffic lights or for other stops. When you're ready to go, tuck them back in and ride on.
After your ride:
01. When you arrive at your destination, support yourself with your legs on the side of the blanket and off directly (Remember to put down the side stand first!) or
02. Stay sitting on the moped, lift the blanket off your legs and fold it forward into the footwell.
03. Please don't leave the blanket on the seat. Folded up in the footwell is best to avoid rain.
Please note:
Blankets catch the wind, so be extra careful on breezy days.
At your own risk: Please use the blankets carefully.
Don't worry, no rituals and nothing illegal! The emmy gang is our Miles&More, so to speak: If you travel a lot with us, we want to honor your moped commitment and give you free riding credit.
If you ride at least 8 times in one month, you become a proud member of the emmy Gang and automatically receive 5,40€ credit at the beginning of the next month.
And if you like this kind of challenge-reward game, you can already look forward to the next emmy Gang level 😉
All you need for a ride with emmy is your EU or EEA driver’s license and a mobile phone with the emmy App installed. You’ll find everything else you need inside of the helmet box. If you want to look particularly cool, a pair of sunglasses would be a plus.
Please always park considerately and save space! 🙏
Eyes up when choosing a parking space, because even when used mobility sharing for parking there are warning signals🚩 where your alarm sensors should be armed if you park in public and paid parking spaces or collective parking areas. Please do not put the moped in any case
🚩 in front of driveways, fire lanes, emergency exits,
🚩 in stopping or no-parking areas,
🚩 in parks, in pedestrian areas or in backyards,
🚩 on bicycle paths or guidance systems for the blind,
🚩within the 5-metre minimum distance from crossways.
💚Please park in such a way that no other road users are impaired. Try to park in a space-saving so that our fellow citizens have enough space..
If a parking space is not suitable, please take the moment to find another one. This is not only in line with the sharing idea, but also saves us all stress and costs, because incurred parking tickets will be forwarded to the person who caused them and an additional processing fee (+15€) will be charged. To be honest, we don't feel like that.
Here are some examples of how you can best park:
parking in a parking bay
Shared mobility as Jelbi
parking forward
park in reverse, into parking bay
And here are some examples of how you should definitely not park:
in parks
on parkways
in front of a fire brigade entry
on a car-sharing spot
on a bike-sharing spot
across the sidewalk
supermarket parking space
at a supermarket bike space
in a parking garage
on a bus stop
in front of a bus stop
on a bicycle lane
If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.
🚩 IMPORTANT: Parking on the sidewalk is prohibited.
In Hamburg, e-mopeds must be parked like cars.
Where you can park
On all public street parking spots in Hamburg, including paid parking zones. You never need to get a parking ticket.
Where you can't park
Private or privately managed areas are off-limits, e.g. supermarket parking lots or parking garages. Also, never park:
🚩 in front of driveways, fire lanes, or emergency exits
🚩 in no-stopping or no-parking zones
🚩 in parks, pedestrian zones, or courtyards
🚩 on bike lanes or tactile paving for the visually impaired
🚩 within 5 meters of intersections
🚩 on hvv switch points
How to park right
💚 Park your emmy in a space-saving way, ideally so that no one is obstructed: not pedestrians, cyclists, or other road users. If a spot doesn't work, take a moment to find another one.
Heads up:We forward parking tickets to the person responsible (plus a handling fee). Please spare yourself (and us) the hassle. 🙏 Honestly, we're not fans of that either.
Here are some examples of how you can best park:
parking in a parking bay
parking forward
park in reverse
And here are some examples of how you should definitely not park:
in parks
on parkways
in front of a fire brigade entry
on a car-sharing spot
on a bike-sharing spot
across the sidewalk
supermarket parking space
at a supermarket bike space
in a parking garage
on a bus stop
in front of a bus stop
on a bicycle lane
If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.
🚩🚩🚩 ATTENTION: Parking on the sidewalk is prohibited. 🚩🚩🚩
In Berlin, parking like a car also applies to e-mopeds.
Please always park considerately and save space! 🙏
Eyes up when choosing a parking space, because even when used mobility sharing for parking there are warning signals 🚩 where your alarm sensors should be armed if you park in public and paid parking spaces or collective parking areas.
Please do not park the moped in any case
🚩 in front of driveways, entrances, train and metro stations, fire lanes, emergency exits,
🚩 in stopping or no-parking areas,
🚩 on pedestrian crossings,
🚩 in parks, on grass verges (beside the road), in pedestrian areas or in backyards,
🚩 on bicycle paths or guidance systems for the blind,
🚩 within the 5-metre minimum distance from crossways,
🚩 in private areas such as parking garages and supermarket parking lots.
Additionally...
🚩 Parking on sidewalks and sidewalks is prohibited everywhere! (Even if there is enough space and no one is disturbed).
🚩 Parking in the "Residents' parking" area is not permitted!
🚩 Parking in a short term parking space with parking disc is also prohibited!
🚩 Parking on bike sharing stations is prohibited!
💚Please park in such a way that no other road users are impaired.Try to park in a space-saving way, so that our fellow citizens with cars have enough space to park out.Also avoid parking the scooter forwards. There is a risk that the helmet box will protrude into the road and affect other drivers.
If a parking space is not suitable, please take the moment to find another one. This is not only in line with the sharing idea, but also saves us all stress and costs, because incurred parking tickets will be forwarded to the person who caused them and an additional processing fee will be charged. To be honest, we don't feel like that.
🅿 Park your scooter according to StVO (German traffic regulations) in all public and paid parking spaces without pulling a ticket, because parking in parking space management zones is free for emmy.
🅿 Another parking alternative are mobility hubs - or collective parking areas of sharing providers like Jelbi or DB (only inside of the business area).
Here are some examples of how you can best park:
parallel to the curb
parking in a parking bay
Shared mobility as Jelbi
park in reverse, into parking bay
And here are some examples of how you should definitely not park:
on a car-sharing space
on a bike parking space
on a bicyle lane
on a biciyle lane
in front of a fire brigade entry
at a bus stop
on a bus stop
in parks
on parkways
in a parking garage
at a supermarket bike space
supermarket parking space
across a sidewalk
aside a sidwalk
on the sidwalk
If you want to find out about the current parking regulations in Berlin, you can find all the information on the Senate's website.
If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.
As a general rule, you are allowed to take your moped anywhere during your rental, including outside of our area of operation. However, you can only end your rental within the area of operation.
So make sure that your moped has enough juice to get home. As a rule of thumb, 1% battery power is sufficient for 1 km of riding. If you are unable to return your moped to the area of operation, our service team will have to retrieve it and you will be charged a service fee for re-parking.
Your wallet credit is topped up in no time, but it can't be used for every tariff. Here's when you can pay with it or when you can't and why this is the case.
The two rate types at emmy
At emmy, you ride either on the standard rate or on a saver rate. The difference: Saver rates come with fixed time and distance contingents.
Where can I use my credit?
Your wallet credit (e.g. from the High Gear Plan or credit packages like Mullet & Perm) can only be used for rides on the standard rate.
It doesn't work for saver rates: those are always paid with your saved payment method. Your wallet credit stays untouched.
What about outstanding bills?
Your wallet balance is not used to pay outstanding bills.
In short
Standard rate → wallet credit works
Saver rate & everything else → wallet credit doesn't work
But why?
Your credit is already a great deal: with the Mullet package, for example, you pay €25 and ride for €30. Or take the High Gear Plan: you pay €65 and can ride for €90 (plus you save the unlock fee on top). So you're always saving: either with your credit on the standard rate or directly with a saver rate. You just pick the best deal for your ride.
An example
Got €100 credit from the perm package and want to start a spontaneous ride on the standard rate? Perfect, your credit is applied automatically. Book a saver rate with a fixed time and distance included instead, and the payment runs through your regular payment method – leaving your credit ready for your next ride on the standard rate.
1. Standard Rate (always preselected) If you simply start riding without choosing anything in advance, you’ll automatically use our Standard Rate. In this rate, you pay per minute (regardless of how many kilometers you ride):
Activation (unlocking): €1.00
Riding minute: €0.36/min
Parking minute: €0.05/min
2. Saver Rates with included contingents Before your ride, you can alternatively choose one of our rates with a fixed time and kilometer contingent. With these, you book a certain ride duration including a set amount of kilometers at a fixed price (the €1.00 activation fee from the Standard Rate does not apply). You can choose between the following rates:
30 minutes (incl. 5 km) for €5.90
1 hour (incl. 10 km) for €9.90
2 hours (incl. 15 km) for €15.90
The specified riding time and kilometers are included in the chosen rate. If you stay within both, you only pay the fixed rate price.
If you need more time or ride further, that’s no problem: your additional minutes or kilometers will simply be charged on top as follows:
Extra riding minute: €0.19/min
Extra parking minute: €0.05/min
Extra kilometer: €0.49/km
Example 1
You book the 1 h & 10 kmrate for €9.90. At the end, you rode for 1 hour and 10 minutes and covered 9 km.
1 hour and 9 km are included
For the extra 10 minutes you pay 10 min × €0.19/min = €1.90
Your total price = €9.90 + €1.90 = €11.80
If you exceed both time and distance, both will be charged extra:
Example 2
You book the 1 h & 10 km rate for €9.90. At the end, you rode for 1 hour and 10 minutes and covered 12 km.
1 hour and 10 km are included
For the extra 10 minutes you pay 10 min × €0.19/min = €1.90
For the extra 2 km you pay 2 km × €0.49/km = €0.98
When you start your rental or make a purchase in our app, we briefly check whether your means of payment is covered. Your means of payment will be briefly debited with €10 - but don't worry:
This amount will be debited back immediately. It is therefore not a real debit.
Why do we do this? To ensure that your card can be charged.
When will I see the money again? The chargeback happens immediately. However, depending on the bank, it may take a few days before it is visible again in your account statement.
Is this done for every trip? Yes, we carry out this brief check every time you start a rental or make a purchase in the app – also when you buy the 24h pass.
We have many exciting offers for our frequent riders, such as the Low Gear and High Gear plan. Our 24-Hour Pass is also very popular.
Download the latest app version to get access to these plans.
Subscriptions
Plan
Service
Price
Validity
Low Gear
Unlimited unlocks
5€
Renews automatically every 30 days, cancel anytime via app before the start of the next billing cycle begins.
The Plan can be cancelled anytime in the app menu under "Wallet" -> "Subscriptions" and runs until the end of the billing cycle.
High Gear
Unlimited unlocks +
90€ riding credit
65 €
This plan including riding credits is valid for 30 days and renews automatically every billing cycle.
The Plan can be cancelled anytime in the app menu under "Wallet" -> "Subscriptions" and runs until the end of the billing cycle.
Non-used credit from a plan is not carried over to the next billing cycle.
Passes
With any pass, you can switch between mopeds as often as you like
Pass
Service
Price
Validity
24-Hour Pass
Unlimited unlocks + riding minutes and parking minutes for 24 hours
35 €
Once purchased, the pass will be active for 24 hours. The duration is shown in the app.
Time & Distance bundles
Bundles are tied to a specific moped, therefore you cannotswitch between scooters
Bundle
Service
Price
Validity
30 min & 5 km
30 minutes of riding time including 5 km
5,90 €
All time & distance bundles are valid immediately upon booking and end automatically after the time or mileage has expired. Any excess usage will be charged at a reduced per-minute and/or per-km rate.
Any unused time or kilometres will expire after the booked riding time has ended.
1h & 10 km
1 hour of riding time including 10 km
9,90 €
2h & 15 km
2 hours of riding time including 15 km
15,90 €
Example: You book the 1 h & 10 km package for €9.90. In the end, you ride for 1 hour and 10 minutes and cover 9 km.
The 1 hour and 9 km are included.
For the 10 extra minutes you pay 10 × €0.19 = €1.90.
Your total price is €9.90 + €1.90 = €11.80.
If you go over both time and distance, both will be charged on top. In this case you'd pay extra for the minutes and kilometres beyond your package.
All in the app: You can activate 30-day plans and special rates in the app, and they become active right after buying. You can purchase 30-day plans from the app menu. To buy the 24-Hour Pass, go to "emmy pass" in the app menu. To activate the time & distance bundles, select a moped on the app map and tap 'View rate plans'.
High-Gear Plan credit: The High-Gear Plan gives you a riding credit of 90€, but it's only valid for 30 days. Any credit you don't use will expire by the end of your billing cycle. If you don't cancel the plan, you'll be billed again when the new cycle starts and receive another 90€ riding credit.
Cancel your plan: To cancel your plan, open the emmy app and navigate to the menu. Select "Wallet" -> "Subscriptions" to cancel. Make sure to do this before the next billing cycle begins. Even after cancelling, you can still use the plan until its 30-day validity from the purchase date ends. The 24-Hour Pass can not be ended early. The time & distance bundles can not be ended early.
Change your plan: Only one plan can be active at a time. In order to change plans, first cancel your current plan and wait for it to end before purchasing a new one.
There is currently a 4.95€ fee for registering with emmy. You also get 4,95€ riding credit with your registration. It's valid for 3 months and can only be used on the standard rate. Please note that the registration fee cannot be used for packages, passes, or saver rates.
The rides will be billed according to an unlock fee and minutes spend on an emmy . So you only pay for emmy if you use emmy. You can reserve for free (up to 15 minutes) and extend your reservation anytime by another 10 minutes. Each extension costs €0.50 per 10 minutes. One minute of riding starts at 0.36 € and one minute in parking mode costs 0.05 €. You can find more information here: Prices.
With our optional protection, you pay less out of pocket in the event of damage – for just €1 per ride. Here’s how it works.
What are the benefits of the reduced deductible?
If damage occurs, you normally pay a deductible of €350. With the reduced deductible activated, this amount is reduced to a maximum of €100. This means you reduce your financial risk by up to €250.
How much does the reduced deductible cost?
The reduced deductible costs €1 per ride. Meaning: You only pay when you actually ride.
How do I activate or deactivate the protection?
It’s easy in the app under: Wallet → Reduce deductible. There you can activate or deactivate the protection at any time.
Or you can activate the protection via the vehicle card: Tap on a vehicle, then a bubble saying “Reduce deductible” will appear. Simply tap it.
How long does the reduced deductible stay active?
Once activated, your protection remains active until you deactivate it yourself. So you don’t have to turn it on again before every ride.
When you ride our mopeds, you are covered by liability and comprehensive insurance. In the event of damage, you are liable for up to 350 EUR (NIU NQi Series, Yadea G5L), provided the damage was not caused intentionally or as result of gross negligence.
Mobile phone holder: Use at your own risk!
On our mopeds you will find a holder for your mobile phone, so that you can also navigate through unknown corners in a relaxed manner. It is important that you use it at your own risk! Please always check that the mobile phone is securely attached before you start!
You can find more information about your insurance in our Terms of Service.
If you notice any damage to your moped, please click on "Report Damage" in the app. There you will find an overview of the damage that has already been reported for the moped. If the damage you have discovered is not yet listed, please select the appropriate damage report or add a personal comment and click on "Submit".
In case of damage related to vehicle safety and any other urgent matters, please call us immediately at: + 49 030 2201 2440
If the moped looks battered, parts are missing or bent, etc., then do not ride the moped under any circumstances and report the damage to our customer service by phone. Additionally, if you notice that the moped is very unstable during your ride, for example if you have problems with the steering, stop riding immediately and report the damage to us by phone: + 49 (0)30 2201 2440
In the event of cosmetic damage such as scratches or a missing mobile phone holder, you are naturally free to use the moped. Just be sure to report the damage to us via the app before departure.
Even if it’s just a minor accident and no damage is visible at first glance, you must report any accident to our customer service and can not continue your ride. The moped will then be deactivated and inspected by our service team.
In general, the following applies to every accident:
Call our customer service and report the accident GER: + 49 030 2201 2440, AT: +43 720 8824 63
In the event of damage caused to or by a third party: Call the police!
Take photos of possible damage and/or the accident site.
In the event of an accident, the following always applies: Keep calm.
The following things are particularly important in the event of an accident:
Secure the scene of the accident and provide first aid if necessary.
Call an ambulance (if injured) and the police (if third parties are involved).
Do not leave the scene of an accident until the police have arrived and recorded all necessary information.
Inform the police/fire department that your moped is an electric vehicle.
Take pictures of the scene of the accident and, if necessary, make a note of the file or incident number from the police.
Contact us by phone: + 49 030 2201 2440
During the rental period you are fully insured (more info: What type of insurance coverage do I have?), so you don't have to worry about damage to the moped and enemy vehicles.
Our customer service will send you a damage form, which you will then need to fill out and send back to us along with any photos of the accident.
Usually, something must have happened to set off our alarm bells and we blocked your account (as a precaution). This can have different reasons e.g.
Involvement in an accident without having contacted us afterwards (unfall@emmy-sharing.de),
another person is driving with your account (third party use),
problems with billing (e.g. expired credit card),
Incorrect or outdated personal data (change of address after moving, new phone number etc.),
Non-compliance with the general terms and conditions.
The first step to solving the problem is in your mailbox (or even in the spam folder?!), because as soon as an account is blocked by us, we tell you the reason and the possible solutions. If our messages don't reach you or you have questions, contact our customer service. They are great and happy to help you!
If you have thought twice and are still sure, you can delete your account and data via the app. To do this, you will find the menu item "Delete account" in the user account of the app. However, this is only possible if we are even and nothing is outstanding.
If you want to delete your account due to a problem during registration (e.g. typing error in your email address) then contact the customer service first.
But we're sticking to the happy ending, and you know how to log in.
Generally speaking, data protection is very important to us. Our data is stored in Europe and only our employees have access to images used for driver’s license verification. These images are used only to ensure that you are in possession of a valid driver’s license. If you would like to know more, please refer to our Privacy Policy.
Our customer service is available for you 24/7: + 49 030 2201 2440. If you still can't reach anybody, just send us an e-mail to kontakt@emmy-sharing.de and we will answer you as soon as possible!
We are legally required to provide secure channels for reporting potential legal violations. This system allows you to report misconduct confidentially and anonymously if you wish.
What topics can you report?
You can submit reports about potential violations of laws or serious breaches of rules, for example:
Corruption or bribery
Fraud or embezzlement
Theft or misappropriation
Violations of data protection or IT security
Discrimination, harassment, or bullying
Violations of environmental, labor, or safety regulations
Please use this system responsibly and only for serious concerns.
Who can submit a report?
The whistleblower system is open to anyone who interacts with our company in a professional context, in particular:
Employees
Former employees
Job applicants
Business partners, suppliers, and customers
Can you report anonymously?
Yes. You can submit reports anonymously. However, providing contact details may help us ask follow‑up questions and clarify the matter more effectively.
How is your identity protected?
All reports are treated with strict confidentiality. Your identity will only be disclosed if legally required or if you explicitly consent.
Will you face disadvantages for making a report?
No. If you submit a report in good faith, you should not fear any disadvantages. Retaliation is prohibited by law.
What happens after you submit a report?
After receipt, your report will be carefully reviewed. If necessary, additional information will be requested and appropriate measures will be taken. Where possible, you will receive feedback on the status of the review.
When should you not use the whistleblower system?
Please do not use this system for:
General customer inquiries or complaints
Emergencies (in urgent cases, contact the relevant authorities)
Intentionally false or abusive reports
Where can you submit a report?
You can submit your report via our secure online form:
