The fact that (your) driver's license is not automatically verified within a few minutes can have several reasons:
Please check first if the requirements for the verification at emmy are met:
✔️ You are at least 18 years old and have
✔️ a valid EU or EEA driving license class B
❌ your driver's license is complete and not seriously damaged
❌ unfortunately we cannot accept non-EU and non-EEA driving licenses 😥
Our verification checks your documents quite critically in doorman manner🕵🏼. The following reasons may cause the verification to be rejected for the time being and you should repeat it or get in contact with our customer service:
🔁 You are not clearly identifiable on the video, for example please take off your mask during the verification video.
🔁The image quality of the driver's license photo is not sufficient.
🔁The driver's license photo does not appear to show the original document.
If the verification is rejected due to the following reasons, please contact our customer service so that we can find a solution:
📞 Your name provided does not match that of the driver's license.
📞 The driver's license numbers do not seem to be valid.
📞Your face does not resemble (anymore) the picture on your driver's license.
If you still have an old driver's license, that's no problem. You can verify your driver's license normally via the app. The only important thing is that we can see everything well. Good light and a quiet shot help the most.