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Registration

Can I use emmy with a Ukrainian driver's license?

Yes! You can ride with emmy using a Ukrainian driver's license too. It just takes one small extra step. Here's how it works.

How verification normally works

Before you set off for the first time, you verify your driver's license. This happens automatically right in the app.

And with a Ukrainian driver's license?

In this case, the automatic check will reject your license at first. BUT: We can activate Ukrainian driver's licenses, we just do it manually.

What you need to do

Simply get in touch with us, and we'll activate your license manually: kontakt@emmy-sharing.de

Once that's done, you're all set to ride as usual.

Can I register with a digital driver’s license?

Unfortunately no, digital driver’s licenses (e.g. stored in an app on your smartphone) cannot be used to register with emmy at the moment.

What does this mean for you?

Please upload clear photos of the front and back of your valid driver’s license (card format) during registration. Make sure all details are visible and nothing is covered. Only then can we activate your account.

👉 Once your license is verified, you’re ready to hit the road!

Why is my driver's license not verified?

The fact that (your) driver's license is not automatically verified within a few minutes can have several reasons:

 

Please check first if the requirements for the verification at emmy are met:

✔️ Your driver’s license is in card format (not digital).
✔️ You are at least 18 years old and have
✔️ a valid EU or EEA driving license class B.
❌ You dont' have a paper driver’s license (gray or pink)
❌ Your driver's license is not complete or seriously damaged.
❌ Unfortunately we cannot accept non-EU and non-EEA driving licenses. 😥

Due to legal regulations, we are only allowed to accept the new EU card-format driver’s license as valid proof. The old paper licenses (gray or pink) no longer meet current security standards and are being gradually phased out. Please make sure to present only the new card-format license when registering.

Our verification checks your documents quite critically in doorman manner🕵🏼. The following reasons may cause the verification to be rejected for the time being and you should repeat it or get in contact with our customer service:

🔁 You are not clearly identifiable on the video, for example please take off your mask during the verification video.
🔁The image quality of the driver's license photo is not sufficient.
🔁The driver's license photo does not appear to show the original document.

If the verification is rejected due to the following reasons, please contact our customer service so that we can find a solution:

📞 Your name provided does not match that of the driver's license.
📞 The driver's license numbers do not seem to be valid.
📞Your face does not resemble (anymore) the picture on your driver's license.

How does emmy work?
  1. Sign up & verify your driver's licence: Get the emmy App (iOS or Android), sign up (for a one time fee of 4.95€ and 4.95€ riding credit included, valid for 3 months) and verify your driver's license in the app. After your account has been verified – you're good to go!

  2. Ride: It’s time to start your engine! Locate a nearby moped in the app, reserve it free of charge, and hit the road.

  3. End rental: You can park the scooters anywhere within our business area in a public parking lot and end the rental via app.

 

In which cities are emmy mopeds available?

You can find over 3800 mopeds in our defined areas of operation in Berlin, Hamburg, and Munich.

How do I sign up?

You can easily register via App (iOS or Android). Simply enter your personal information and payment details (PayPal or credit card) and then have your driver's license verified via the app.

You will receive an email from us as soon as your account has been activated.

Ride & Rental

Credit Packages: All you need to know about Mullet & Perm

In the emmy app, you can now choose between two credit packages: Mullet or Perm. Both give you more credit than you actually pay for. Here are the answers to all the questions you might have.

What are these credit packages exactly? 
Two packages, one principle: You pay once and get more ride credit back than you put in. Once your credit is used up or expired, you decide whether to top up again.

Which packages are available?

  • From business to party with the Mullet-Package: Pay 25 € and get 30 € in riding credit. Perfect for anyone who rides spontaneously and on the fly.
  • Stay in shape for even longer with the Perm-Package: Pay 80 € and get 100 € in riding credit. The all-in-one option for regular riders.

How do I buy a package? 
Open the app menu, tap "Wallet," then "Add funds". From there, just pick the style that suits you best.

Which rate does my credit apply to? 
The standard rate (no saver rates).

How long is my credit valid? 
The Mullet holds for 60 days. The Perm stays fresh for 80 days.

Will my credit renew automatically? 
Nope. Once your package is used up or expired, nothing happens automatically. You decide if and when to top up again.

What happens to leftover credit when my package expires? 
No style lasts forever: Any remaining credit will expire after 60 days (Mullet) or 80 days (Perm).

Can I change between mopeds without ending the rental?

A clear “yes and no”.

With the 24-hour pass, you can switch mopeds as often as you like. With all other tariffs, switching mopeds ends your rental and any remaining minutes and/or kilometers expire.

 

Is each rate tied to one scooter?

Yes!

  • In the standard rate (€0.36/min) and in all combined time-and-distance rates (30min & 5km, 1h & 10km, 2h & 15km), your rate is always linked to exactly one scooter.
  • If you end the rental or switch to another scooter, that rate ends, and any remaining minutes or kilometers cannot be transferred and will be lost.

 

Exception: 24-hour pass

With the 24-hour pass, you are more flexible.

  • Once activated, the pass is valid for 24 hours, even if you switch scooters during that time.
  • Within this period, you can unlock and park mopeds as often as you like without losing any of your remaining time.

 

Which rate or plan is right for you?

  • If you are planning a specific trip or just a few rides and do not need to switch mopeds, our standard rate or the combined time and distance rate is your best choice. Just tap on a vehicle in the map, click on "View rate plans" and choose your plan.
  • If you are out and about all day, want to change mopeds more often, or plan many short rides, the 24-hour pass is the better option. Just click on "emmy pass" in the app menu and activate the 24-hour pass.
How to use winter moped blankets? (Berlin only)

Winter’s here, and we’ve got something to keep you warm!

This year you can experience cosy, warm rides on emmy mopeds! Our blankets ensure your legs stay comfortably warm. This winter 25/26 blankets are attached on all our mopeds in Berlin.

 

Putting on the winter blankets: simple steps

Winter_Blankets_aufsteigen_01.pngWinter_Blankets_aufsteigen_02.pngWinter_Blankets_aufsteigen_03.pngWinter_Blankets_aufsteigen_04.png

 

01. Mopeds with winterblankets are marked in the app with a beanie in the pin.
The blanket is folded up into the footwell to stay dry from the rain. Grab the gloves from the helmet box to keep both your legs and your fingers warm while riding.


02. Unfold the blanket and sit on the seat of the moped as usual. If the seat's wet, there's a microfiber cloth in the helmet box to dry it off.


03. Pull the blanket over your legs.

 

04. You can simply stretch your legs out to the sides of the blanket at the traffic lights or for other stops. When you're ready to go, tuck them back in and ride on.

 

 

After your ride:

Winter_Blankets_absteigen_01.pngWinter_Blankets_absteigen_02.pngWinter_Blankets_absteigen_03.png 

 

01. When you arrive at your destination, support yourself with your legs on the side of the blanket and off directly (Remember to put down the side stand first!) or

 

02. Stay sitting on the moped, lift the blanket off your legs and fold it forward into the footwell.

 

03. Please don't leave the blanket on the seat. Folded up in the footwell is best to avoid rain.

 

Please note:

  • Blankets catch the wind, so be extra careful on breezy days.
  • At your own risk: Please use the blankets carefully.
Why business area adjustments?

The business area indicates the area within our city where you can simply end the lease and park the moped. There, of course, the bigger the better and best for everyone a piece of residence within to comfortably park the moped at the front door 🤤.

At the same time, the business area is subject to many conditions and requirements, and we always have to make sure that the store and the mopeds are running, so that you don't have to take the subway to get to the next emmy, for example.

Let's put it in a nutshell: If our mopeds are on the move a lot (especially in summer), we can keep our business area large or even gradually increase it. The situation is completely different in winter, when many warm riders:inside no longer get on and the mopeds have longer standing times. Then we have to get our sheep in the dry and compensate for the lack of rides by reducing the business area a bit.

 

What does the (current) business area look like?

With better weather, we expanded the business areas in all three of our cities. This mainly affects areas (marked in blue) at the edges of the business areas where rentals can now be ended.


Please always check if your destination is within the business area, if you want to end your rental there. You can also view the business area in the app at any time.

 

Berlin (summer area 2023):

sommer-ggb-BERLIN.png

 

Munich (summer area 2023):

sommer-ggb-MUENCHEN.png

 

Hamburg (summer area 2023):

sommer-ggb-HAMBURG.png

What's with the emmy gang?

Don't worry, no rituals and nothing illegal! The emmy gang is our Miles&More, so to speak: If you travel a lot with us, we want to honor your moped commitment and give you free riding credit.

 

If you ride at least 8 times in one month, you become a proud member of the emmy Gang and automatically receive 5,40€ credit at the beginning of the next month.

 

And if you like this kind of challenge-reward game, you can already look forward to the next emmy Gang level 😉

 

What do I have to bring for a ride?

All you need for a ride with emmy is your EU or EEA driver’s license and a mobile phone with the emmy App installed. You’ll find everything else you need inside of the helmet box. If you want to look particularly cool, a pair of sunglasses would be a plus.

Parking

Correct parking - Munich

Please always park considerately and save space! 🙏

Eyes up when choosing a parking space, because even when used mobility sharing for parking there are warning signals🚩 where your alarm sensors should be armed if you park in public and paid parking spaces or collective parking areas. Please do not put the moped in any case

 

🚩 in front of driveways, fire lanes, emergency exits,

🚩 in stopping or no-parking areas,

🚩 in parks, in pedestrian areas or in backyards,

🚩 on bicycle paths or guidance systems for the blind,

🚩 within the 5-metre minimum distance from crossways.

 

💚Please park in such a way that no other road users are impaired. Try to park in a space-saving so that our fellow citizens have enough space..

 

If a parking space is not suitable, please take the moment to find another one. This is not only in line with the sharing idea, but also saves us all stress and costs, because incurred parking tickets will be forwarded to the person who caused them and an additional processing fee (+15€) will be charged. To be honest, we don't feel like that.

 

Here are some examples of how you can best park:

parken_square_cut_dos_vorwaerts.jpg

parking in a parking bay

parken_square_cut_dos_Jelbi.jpg

Shared mobility as Jelbi

parken_square_cut_dos_parkbucht.jpg

parking forward

parken_square_cut_dos_parkplatzjpg.jpg

park in reverse,
into parking bay

 

 

 

And here are some examples of how you should definitely not park:

 

parken_square_cut_donts_park.jpg

in parks

parken_square_cut_donts_park_eingang.jpgon parkways

parken_square_cut_donts_feuerwehreinfahrt.jpg

in front of a fire brigade entry

parken_square_cut_donts_carsharing.jpg

on a car-sharing spot

parken_square_cut_donts_fahrradparkplatz.jpg

on a bike-sharing spot

parken_square_cut_donts_quer_gehweg.jpg

across the sidewalk

parken_square_cut_donts_supermarkt_parkplatz.jpg

supermarket parking space

parken_square_cut_donts_supermarkt.jpg

at a supermarket bike space

parken_square_cut_donts_parkhaus.jpg

in a parking garage

parken_square_cut_donts_haltestelle.jpg

on a bus stop

parken_square_cut_donts_vor_haltestelle.jpg

in front of a bus stop

parken_square_cut_donts_fahrradstreifen.jpg

on a bicycle lane

 

 

If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.

Correct parking - Hamburg

🚩🚩🚩 ATTENTION: Parking on the sidewalk is prohibited. 🚩🚩🚩

In Hamburg, e-mopeds must be parked like cars.

You’re allowed to park our emmys in all public street parking spaces across Hamburg – including paid (managed) parking zones – and you don’t need to buy or display a parking ticket.

Parking on sidewalks is still not permitted and violates traffic regulations (StVO). Our emmys must always be parked so that pedestrians, cyclists, and other road users are not obstructed.

Please always park considerately and make sure to save space! 🙏 If a parking space is not suitable, please take the moment to find another one. This is not only in line with the sharing idea, but also saves us all stress and costs, because incurred parking tickets will be forwarded to the person who caused them and an additional processing fee will be charged. To be honest, we don't feel like that.

What you need to pay special attention to:

Public vs. private space

Public street parking spaces (including paid parking areas on public roads) are allowed.
Private or privately managed parking areas are not included.
Examples include supermarket parking lots, private parking garages, or other areas that do not count as public street parking. So: Never park the moped in areas that look like private property or managed lots, even if there’s no barrier or gate visible.

Also: Be alert for “sharing parking” red flags 🚩

Eyes up when choosing a parking space, because even when used mobility sharing for parking there are warning signals🚩 where your alarm sensors should be armed if you park in public and paid parking spaces or collective parking areas. Please do not put the moped in any case

🚩 in front of driveways, fire lanes, emergency exits,

🚩 in stopping or no-parking areas,

🚩 in parks, in pedestrian areas or in backyards,

🚩 on bicycle paths or guidance systems for the blind,

🚩 within the 5-metre minimum distance from crossways.

Additionally...

🚩 is parking on hhv switch points prohibited!

💚Please park in such a way that no other road users are impaired. Try to park in a space-saving way (at least 0.5 meters distance to the neighboring vehicle), so that our fellow citizens have enough space.

Here are some examples of how you can best park:

parken_square_cut_dos_vorwaerts.jpg

parking in a parking bay

parken_square_cut_dos_parkbucht.jpg

parking forward

parken_square_cut_dos_parkplatzjpg.jpg

park in reverse

 

And here are some examples of how you should definitely not park:

 

parken_square_cut_donts_park.jpg

in parks

parken_square_cut_donts_park_eingang.jpgon parkways

parken_square_cut_donts_feuerwehreinfahrt.jpg

in front of a fire brigade entry

parken_square_cut_donts_carsharing.jpg

on a car-sharing spot

parken_square_cut_donts_fahrradparkplatz.jpg

on a bike-sharing spot

parken_square_cut_donts_quer_gehweg.jpg

across the sidewalk

parken_square_cut_donts_supermarkt_parkplatz.jpg

supermarket parking space

parken_square_cut_donts_supermarkt.jpg

at a supermarket bike space

parken_square_cut_donts_parkhaus.jpg

in a parking garage

parken_square_cut_donts_haltestelle.jpg

on a bus stop

parken_square_cut_donts_vor_haltestelle.jpg

in front of a bus stop

parken_square_cut_donts_fahrradstreifen.jpg

on a bicycle lane

 

If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.

Correct parking - Berlin

 

🚩🚩🚩 ATTENTION: Parking on the sidewalk is prohibited. 🚩🚩🚩

In Berlin, parking like a car also applies to e-mopeds.

 

Please always park considerately and save space! 🙏

Eyes up when choosing a parking space, because even when used mobility sharing for parking there are warning signals 🚩 where your alarm sensors should be armed if you park in public and paid parking spaces or collective parking areas.

 

Please do not park the moped in any case

 

🚩 in front of driveways, entrances, train and metro stations, fire lanes, emergency exits,

🚩 in stopping or no-parking areas,

🚩 on pedestrian crossings,

🚩 in parks, on grass verges (beside the road), in pedestrian areas or in backyards,

🚩 on bicycle paths or guidance systems for the blind,

🚩 within the 5-metre minimum distance from crossways,

🚩 in private areas such as parking garages and supermarket parking lots.

 

Additionally...

🚩 Parking on sidewalks and sidewalks is prohibited everywhere! (Even if there is enough space and no one is disturbed).

🚩 Parking in the "Residents' parking" area is not permitted!

🚩 Parking in a short term parking space with parking disc is also prohibited!

🚩 Parking on bike sharing stations is prohibited!

 

💚Please park in such a way that no other road users are impaired. Try to park in a space-saving way, so that our fellow citizens with cars have enough space to park out. Also avoid parking the scooter forwards. There is a risk that the helmet box will protrude into the road and affect other drivers.

 

If a parking space is not suitable, please take the moment to find another one. This is not only in line with the sharing idea, but also saves us all stress and costs, because incurred parking tickets will be forwarded to the person who caused them and an additional processing fee will be charged. To be honest, we don't feel like that.

 

🅿 Park your scooter according to StVO (German traffic regulations) in all public and paid parking spaces without pulling a ticket, because parking in parking space management zones is free for emmy.

 

🅿 Another parking alternative are mobility hubs - or collective parking areas of sharing providers like Jelbi or DB (only inside of the business area).

 

Here are some examples of how you can best park:

parken_square_cut_dos_Bordstein.jpg parallel to the curb

parken_square_cut_dos_vorwaerts.jpg

parking in a parking bay

 

 

parken_square_cut_dos_Jelbi.jpg

Shared mobility as Jelbi

parken_square_cut_dos_parkplatzjpg.jpg

park in reverse,
into parking bay

   

 

 

And here are some examples of how you should definitely not park:

parken_square_cut_donts_carsharing.jpg

on a car-sharing space

parken_square_cut_donts_fahrradparkplatz.jpg

on a bike parking space

parken_square_cut_donts_fahrradstreifen.jpg

on a bicyle lane

parken_square_cut_donts_fahrradweg.jpg

on a biciyle lane

parken_square_cut_donts_feuerwehreinfahrt.jpg

in front of a fire brigade entry

parken_square_cut_donts_vor_haltestelle.jpg

at a bus stop

parken_square_cut_donts_haltestelle.jpg

on a bus stop

parken_square_cut_donts_park.jpg

in parks

parken_square_cut_donts_park_eingang.jpg

on parkways

parken_square_cut_donts_parkhaus.jpg

in a parking garage

parken_square_cut_donts_supermarkt.jpg

at a supermarket bike space

parken_square_cut_donts_supermarkt_parkplatz.jpg

supermarket parking space

parken_square_cut_donts_quer_gehweg.jpg

across a sidewalk

parken_square_cut_donts_seite_gehweg.jpg

aside a sidwalk

parken_square_cut_donts_gehweg.jpg

on the sidwalk

 

 

If you want to find out about the current parking regulations in Berlin, you can find all the information on the Senate's website.

If you have any questions about proper parking, just send us an email to: kontakt@emmy-sharing.de.

 

Where and how do I park correctly?

Please always park considerately and save space! 

You can find the exact parking rules for your city here:

Berlin
Hamburg
Munich

Am I allowed to ride the moped outside of the designated area of operation?

As a general rule, you are allowed to take your moped anywhere during your rental, including outside of our area of operation. However, you can only end your rental within the area of operation. 

So make sure that your moped has enough juice to get home. As a rule of thumb, 1% battery power is sufficient for 1 km of riding. If you are unable to return your moped to the area of operation, our service team will have to retrieve it and you will be charged a service fee for re-parking.

Can I park the moped and continue driving it later?

If you want to stop a ride, but wish to continue at a later time, you can put the moped in pause mode.

Just open the app and tap "Pause" while your rental is active. The helmet box will then be locked and the immobiliser activated.

To continue your ride, simply tap "Continue".

Billing & Fees

What can I use my wallet credit for?

Your wallet credit is topped up in no time, but it can't be used for every tariff. Here's when you can pay with it or when you can't and why this is the case.

The two rate types at emmy

At emmy, you ride either on the standard rate or on a saver rate. The difference: Saver rates come with fixed time and distance contingents.

Where can I use my credit?

Your wallet credit (e.g. from the High Gear Plan or credit packages like Mullet & Perm) can only be used for rides on the standard rate.

It doesn't work for saver rates: those are always paid with your saved payment method. Your wallet credit stays untouched.

In short

Standard rate → wallet credit works 

Saver rate → wallet credit doesn't work

But why?

Your credit is already a great deal: with the Mullet package, for example, you pay €25 and ride for €30. Or take the High Gear Plan: you pay €65 and can ride for €90 (plus you save the unlock fee on top). So you're always saving: either with your credit on the standard rate or directly with a saver rate. You just pick the best deal for your ride.

An example

Got €100 credit from the perm package and want to start a spontaneous ride on the standard rate? Perfect, your credit is applied automatically. Book a saver rate with a fixed time and distance included instead, and the payment runs through your regular payment method – leaving your credit ready for your next ride on the standard rate.

Which rates are available and how do they work?

1. Standard Rate (always preselected)
If you simply start riding without choosing anything in advance, you’ll automatically use our Standard Rate. In this rate, you pay per minute (regardless of how many kilometers you ride):

  • Activation (unlocking): €1.00

  • Riding minute: €0.36/min

  • Parking minute: €0.05/min

2. Rates with included contingents
Before your ride, you can alternatively choose one of our rates with a fixed time and kilometer contingent. With these, you book a certain ride duration including a set amount of kilometers at a fixed price (the €1.00 activation fee from the Standard Rate does not apply). You can choose between the following rates:

  • 30 minutes (incl. 5 km) for €5.90

  • 1 hour (incl. 10 km) for €9.90

  • 2 hours (incl. 15 km) for €15.90

The specified riding time and kilometers are included in the chosen rate. If you stay within both, you only pay the fixed rate price.

If you need more time or ride further, that’s no problem: your additional minutes or kilometers will simply be charged on top as follows:

  • Extra riding minute: €0.19/min

  • Extra parking minute: €0.05/min

  • Extra kilometer: €0.49/km

Example 1

You book the 1 h & 10 km rate for €9.90. At the end, you rode for 1 hour and 10 minutes and covered 9 km.

  • 1 hour and 9 km are included

  • For the extra 10 minutes you pay 10 min × €0.19/min = €1.90

  • Your total price = €9.90 + €1.90 = €11.80

If you exceed both time and distance, both will be charged extra:

Example 2

You book the 1 h & 10 km rate for €9.90. At the end, you rode for 1 hour and 10 minutes and covered 12 km.

  • 1 hour and 10 km are included

  • For the extra 10 minutes you pay 10 min × €0.19/min = €1.90

  • For the extra 2 km you pay 2 km × €0.49/km = €0.98

  • Your total price = €9.90 + €1.90 + €0.98 = €12.78

Why am I being charged €10 at the start of the rental period?

When you start your rental or make a purchase in our app, we briefly check whether your means of payment is covered. Your means of payment will be briefly debited with €10 - but don't worry:

This amount will be debited back immediately. It is therefore not a real debit.

Why do we do this?
To ensure that your card is valid.

When will I see the money again?
The chargeback happens immediately. However, depending on the bank, it may take a few days before it is visible again in your account statement.

Is this done for every trip?
Yes, we carry out this brief check every time you start a rental or make a purchase in the app.

What are the offers for frequent users?

We have many exciting offers for our frequent riders, such as the Low Gear and High Gear plan. Our 24-Hour Pass is also very popular.

Download the latest app version to get access to these plans.

 

Subscriptions

 

Plan Service Price Validity
Low Gear Unlimited unlocks 5€ Renews automatically every 30 days, cancel anytime via app before the start of the next billing cycle begins.
High Gear Unlimited unlocks +

90€ riding credit
65 €

This plan including riding credits is valid for 30 days and renews automatically every billing cycle.

The Plan can be cancelled anytime in your profile and runs until the end of the billing cycle.

Non-used credit from a plan is not carried over to the next billing cycle.

 

Passes

 

Pass Service Price Validity
24-Hour Pass 

Unlimited unlocks + 
riding minutes and parking minutes for 24 hours 

35 €

Once purchased, the pass will be active for 24 hours.
The duration is shown in the app. 

 

Time & Distance bundles

 

Bundle Service Price Validity
30 min & 5 km

30 minutes of riding time including 5 km

5,90 €

All time & distance bundles are valid immediately upon booking and end automatically after the time or mileage has expired. Any excess usage will be charged at a reduced per-minute and/or per-km rate.

Any unused time or kilometres will expire after the booked riding time has ended.

1h & 10 km

1 hour of riding time including 10 km

9,90 €
2h & 15 km

2 hours of riding time including 15 km

15,90 €

 

Example:
You book the 1 h & 10 km package for €9.90. In the end, you ride for 1 hour and 10 minutes and cover 9 km.

  • The 1 hour and 9 km are included.
  • For the 10 extra minutes you pay 10 × €0.19 = €1.90.
  • Your total price is €9.90 + €1.90 = €11.80.

If you go over both time and distance, both will be charged on top. In this case you'd pay extra for the minutes and kilometres beyond your package.

 

All in the app: You can activate 30-day plans and special rates in the app, and they become active right after buying. You can purchase 30-day plans from the app menu. To buy the 24-Hour Pass, go to "emmy pass" in the app menu. To activate the time & distance bundles, select a moped on the app map and tap 'View rate plans'. 

High-Gear Plan credit: The High-Gear Plan gives you a riding credit of 90€, but it's only valid for 30 days. Any credit you don't use will expire by the end of your billing cycle. If you don't cancel the plan, you'll be billed again when the new cycle starts and receive another 90€ riding credit. 

Cancel your plan: To cancel your plan, open the emmy app and navigate to the menu. Select "Wallet" -> "Subscriptions" to cancel. Make sure to do this before the next billing cycle begins. Even after cancelling, you can still use the plan until its 30-day validity from the purchase date ends. 
The 24-Hour Pass can not be ended early.
The time & distance bundles can not be ended early.

Change your plan: Only one plan can be active at a time. In order to change plans, first cancel your current plan and wait for it to end before purchasing a new one. 

What is the activation and how does it work?

When you start your rental, you will have to pay a one-time unlock fee of 1€, which activates your moped until you end the rental.

The unlock fee will be charged from your existing ride credit.

How much is the fish?
There is currently a 4.95€ fee for registering with emmy. You also get 4,95€ riding credit with your registration (valid for 3 months).
 
The rides will be billed according to an unlock fee and minutes spend on an emmy . So you only pay for emmy if you use emmy. You can reserve for free (up to 15 minutes) and extend your reservation anytime by another 10 minutes. Each extension costs €0.50 per 10 minutes. One minute of riding starts at 0.36 € and one minute in parking mode costs 0.05 €. You can find more information here: Prices

Event of damage

How to reduce your deductible in case of an accident

With our optional protection, you pay less out of pocket in the event of damage – for just €1 per ride. Here’s how it works.

What are the benefits of the reduced deductible?

If damage occurs, you normally pay a deductible of €350. With the reduced deductible activated, this amount is reduced to a maximum of €100. This means you reduce your financial risk by up to €250.

How much does the reduced deductible cost?

The reduced deductible costs €1 per ride. Meaning: You only pay when you actually ride.

How do I activate or deactivate the protection?

It’s easy in the app under: Wallet → Reduce deductible. There you can activate or deactivate the protection at any time.

Or you can activate the protection via the vehicle card: Tap on a vehicle, then a bubble saying “Reduce deductible” will appear. Simply tap it.

How long does the reduced deductible stay active?

Once activated, your protection remains active until you deactivate it yourself. So you don’t have to turn it on again before every ride.

What type of insurance coverage do I have?

When you ride our mopeds, you are covered by liability and comprehensive insurance. In the event of damage, you are liable for up to 350 EUR (NIU NQi Series, Yadea G5L), provided the damage was not caused intentionally or as result of gross negligence.

 

Mobile phone holder: Use at your own risk!

On our mopeds you will find a holder for your mobile phone, so that you can also navigate through unknown corners in a relaxed manner. It is important that you use it at your own risk! Please always check that the mobile phone is securely attached before you start!

 

You can find more information about your insurance in our Terms of Service.

How high is the deductible?

The deductible is 350 EUR (NIU, Yadea G5L) in the event of damage, provided the damage was not caused intentionally or as a result of gross negligence.

All mopeds are covered by standard third-party liability insurance. In addition, each moped has a comprehensive coverage that is the equivalent of a full comprehensive policy with third-party, fire and theft coverage.

 

Mobile phone holder: Use at your own risk!

On our mopeds you will find a holder for your mobile phone, so that you can also navigate through unknown corners in a relaxed manner. It is important that you use it at your own risk! Please always check that the mobile phone is securely attached before you start!

Do I have to report damage to the moped? (before starting the trip)

Damage is not a sensitive issue for us – mopeds are a commodity and can get banged up from time to time. We just want to avoid a “That was already there”-mentality. 

Minor cosmetic damage (smaller than a credit card) does not have to be reported. More severe cosmetic damage that does not affect vehicle safety can be reported via app – this includes scratches, graffiti and missing mobile phone holders.

For other damage, especially damage related to vehicle safety, please call our customer service immediately – e.g. broken fairing, missing mirrors or loose steering.

Call us by phone: +49 (0)30 220 124 40

Find out here how to report damage: How do I report a damage (before departure)?

How do I report a damage (before departure)?

If you notice any damage to your moped, please click on "Report Damage" in the app. There you will find an overview of the damage that has already been reported for the moped. If the damage you have discovered is not yet listed, please select the appropriate damage report or add a personal comment and click on "Submit".

In case of damage related to vehicle safety and any other urgent matters, please call us immediately at: + 49 030 2201 2440

When is it best to just leave a moped?

If the moped looks battered, parts are missing or bent, etc., then do not ride the moped under any circumstances and report the damage to our customer service by phone. Additionally, if you notice that the moped is very unstable during your ride, for example if you have problems with the steering, stop riding immediately and report the damage to us by phone: + 49 (0)30 2201 2440

In the event of cosmetic damage such as scratches or a missing mobile phone holder, you are naturally free to use the moped. Just be sure to report the damage to us via the app before departure.

Find out here how to report damage: How do I report a damage?

Miscellaneous

What does the merger with GoTo Global mean for emmy?

What will change for me as a customer?
At first: not too much, but there is a lot to expect for this step, we will be able to offer you many more tailored solutions for your mobility needs.

 

Will emmy still be called emmy?
In the beginning yes, but over the next few months you will be seeing a lot more of the GoTo brand.

 

Will the mopeds still look like before?
In the beginning yes, but you will notice that there will be a co-branding on our mopeds.

 

Do I have to use a different app?
No, you can use our scooters as usual with the emmy app.

 

Will my account automatically be moved to the new company, or do I have to do anything?
There is nothing you need to do. You will see the changes appear gradually. We will inform you every step of the way.

 

Do I have any benefits from the new company?
A lot of them! With this step we will be able to offer additional modes of transportation for your everyday mobility needs.

 

Is my data still protected under European law?
Even though our mother company now is an Israeli entity the customer data is still stored completely in alignment with European data protection standards.

 

Are you planning to expand to new cities?
First things first: We will expand our fleet in the existing cities, but we are already looking at more cities where this model makes sense.

Why is my account blocked and how can I activate it?

Usually, something must have happened to set off our alarm bells and we blocked your account (as a precaution). This can have different reasons e.g.

  • Involvement in an accident without having contacted us afterwards (unfall@emmy-sharing.de),
  • another person is driving with your account (third party use),
  • problems with billing (e.g. expired credit card),
  • Incorrect or outdated personal data (change of address after moving, new phone number etc.),
  • Non-compliance with the general terms and conditions.

The first step to solving the problem is in your mailbox (or even in the spam folder?!), because as soon as an account is blocked by us, we tell you the reason and the possible solutions. If our messages don't reach you or you have questions, contact our customer service. They are great and happy to help you!

Why do the license plates look different?

From now on, our scooters will drive through the city with large license plates. This has logistical reasons. However, nothing will change for you.

 

✅ you can still drive the scooters with your car license

 

✅ no motorcycle license is necessary

 

✅ the scooters do not go any faster than before

 

✅ you can now distinguish the scooters from each other more easily when they form a pack

 

 

You can't because of the new license plates:

 

❌ drive with the scooter on the freeway or motor roads

How can I delete my account?

If you have thought twice and are still sure, you can delete your account and all data via the app. To do this, you will find the menu item "Delete account" in the user account of the app. However, this is only possible if we are even and nothing is outstanding. After that, you still have to verify your decision with your date of birth and we go our separate ways.

If you want to delete your account due to a problem during registration (e.g. typing error in your email address) then contact the customer service first.

But we're sticking to the happy ending, and you know how to log in.

Data Protection & Privacy - How do you protect my personal information?

Generally speaking, data protection is very important to us. Our data is stored in Europe and only our employees have access to images used for driver’s license verification. These images are used only to ensure that you are in possession of a valid driver’s license. If you would like to know more, please refer to our Privacy Policy.

Where can I find the General Terms and Conditions (AGBs)?

All information regarding our general terms and conditions can be found here: Terms & Conditions.