What will change for me as a customer?
At first: not too much, but there is a lot to expect for this step, we will be able to offer you many more tailored solutions for your mobility needs.
Will emmy still be called emmy?
In the beginning yes, but over the next few months you will be seeing a lot more of the GoTo brand.
Will the mopeds still look like before?
In the beginning yes, but you will notice that there will be a co-branding on our mopeds and eventually the emmy brand will fade out.
Do I have to use a different app?
The app will be different in a couple of months, but there is nothing you need to do to change it. We will update it automatically in the background.
Will my account automatically be moved to the new company, or do I have to do anything?
There is nothing you need to do. You will see the changes appear gradually. We will inform you every step of the way.
Do I have any benefits from the new company?
A lot of them! With this step we will be able to offer additional modes of transportation for your everyday mobility needs. Time: next summer!
Is my data still protected under European law?
Even though our mother company now is an Israeli entity the customer data is still stored completely in alignment with European data protection standards.
Can I use GoTo when I am abroad?
Yes, that’s the idea! Give us a few months till everything is set up and you will be able to use the full offer in Malta and Madrid as well! If that’s not fast enough: here is a promocode, use this to sign up.
Can every GoTo customer use emmy?
Yes, that’s the idea! Give us a few months till everything is set up and you will be able to use the full offer in Germany! If that’s not fast enough: here is a promocode, use this to sign up.
When will I be able to book cars in Berlin/Hamburg/Munich?
We plan to extend our offer by summer 2022
What other vehicle types will you offer in Germany?
This is not 100% decided yet. But we will for sure add electric cars to the system.
Will prices go up?
No, it will remain our goal to offer mobility solutions affordable for everyone, but to the contrary, with expanding our offer in that way we will have the possibility to offer bundles that will end up being more affordable.
What happens with my minute credits that I have with emmy?
Of course, you will keep all your credits for future use!
Are you planning to expand to new cities?
First things first: We will expand our fleet in the existing cities, but we are already looking at more cities where this model makes sense, and these are not only the classical “over 1 million inhabitants” cities!