If the moped looks battered, parts are missing or bent, etc., then do not ride the moped under any circumstances and report the damage to our customer service by phone. Additionally, if you notice that the moped is very unstable during your ride, for example if you have problems with the steering, stop riding immediately and report the damage to us by phone: + 49 (0)30 2201 2440
In the event of cosmetic damage such as scratches or a missing mobile phone holder, you are naturally free to use the moped. Just be sure to report the damage to us via the app before departure.
Find out here how to report damage: How do I report a damage?