Your wallet credit is topped up in no time, but it can't be used for every tariff. Here's when you can pay with it or when you can't and why this is the case.
The two rate types at emmy
At emmy, you ride either on the standard rate or on a saver rate. The difference: Saver rates come with fixed time and distance contingents.
Where can I use my credit?
Your wallet credit (e.g. from the High Gear Plan or credit packages like Mullet & Perm) can only be used for rides on the standard rate.
It doesn't work for saver rates: those are always paid with your saved payment method. Your wallet credit stays untouched.
In short
Standard rate → wallet credit works
Saver rate → wallet credit doesn't work
But why?
Your credit is already a great deal: with the Mullet package, for example, you pay €25 and ride for €30. Or take the High Gear Plan: you pay €65 and can ride for €90 (plus you save the unlock fee on top). So you're always saving: either with your credit on the standard rate or directly with a saver rate. You just pick the best deal for your ride.
An example
Got €100 credit from the perm package and want to start a spontaneous ride on the standard rate? Perfect, your credit is applied automatically. Book a saver rate with a fixed time and distance included instead, and the payment runs through your regular payment method – leaving your credit ready for your next ride on the standard rate.